Frequently Asked Questions

We're thrilled that you're enjoying your experience with Perfectly Good and would love for you to share it with others! One of the easiest and most effective ways to encourage others to join Perfectly Good is by referring them to the app. You can easily invite your friends and family to download Perfectly Good and start enjoying the amazing deals that are on offer. Additionally, you can follow us on Facebook, Instagram, and other social media platforms to stay up-to-date on the latest news and promotions. By sharing our posts and tagging your friends, you can spread the word about Perfectly Good and help others discover the benefits of using us, including the reduction of perfectly good food waste. Thank you for your support and for helping us grow our community of savvy shoppers.

Absolutely! We are always looking to expand our network and bring more high-quality food options to customers. To refer a store, you can provide us with their details such as name, location, and contact information. You can also share our app or website details with them, so they can learn more about us and how to join. At Perfectly Good, we believe in working together to create a sustainable and accessible food system for all. Thank you for your support!

Mystery Bags are designed to surprise and delight the customers. Each Mystery Bag will include a selection of high-quality food items hand-picked by your chosen store. While we can't guarantee exactly what will be in your Mystery Bag, we can promise that it will be filled with delicious and sustainable food options. Plus, you'll be supporting local businesses and producers with every purchase. So why not add a little excitement to your grocery shopping routine and give our Mystery Bag a try? You never know what tasty surprises await!

We understand the importance of catering to customers' dietary needs. However, as each Mystery Bag is a surprise, there can be no guarantee that the products are entirely free from allergens or intolerances. Each store carries a diverse range of products. We encourage customers to consult with store staff if they have any concerns about allergens or intolerances. Additionally, some products may be manufactured in facilities that also process allergens. We recommend that customers with severe allergies exercise caution when purchasing and consuming products from stores. If you have any questions or concerns about allergens or intollerances, please feel free to reach out to our staff for assistance.

Unfortunately, stores are unable to provide a specific list of items in your food bag as they are based on surplus end of day produce and availability. However, we can assure you that all items in your bag are perfectly good to consume and meet high standards of quality. Our mission is to reduce food waste and provide affordable food to our customers. Thank you for supporting our efforts to create a more sustainable food system.

We're sorry that there aren't any stores in your area yet. However, we're expanding rapidly and always looking for new stores to bring delicious and affordable products to more people. In the meantime, you can help us by referring stores in your area to join the Perfectly Good revolution. Simply visit our website and fill out the "Refer a Store" form with the store's information or speak to them about Perfectly Good. We appreciate your support in spreading the word about Perfectly Good.

No, it needs to be you with your phone and collection code. For security reasons, we require the person who placed the order to collect it themselves. When you arrive at the store, simply show your phone with the order confirmation and collection code to the staff member at the designated pick-up point. This ensures that your order is safely handed over to you. If you have any further questions or concerns, please feel free to contact us. Our friendly customer support team will be happy to assist you.

Yes, you can cancel your order. However, the cancellation must be made more than 6 hours prior to the scheduled collection time to receive a credit onto your account. This is to enable the bag to be saved by another person and to save it from waste. If you cancel within 6 hours of the collection time, you will not receive a credit on your account. To cancel your order, please contact our customer service team.

We apologise for any inconvenience caused. Please contact us as soon as possible to report the issue. Our team will investigate and assist you in finding a solution. You can reach us through our customer service email. Thank you for your understanding and patience.

At Perfectly Good, we take the quality and safety of store products seriously. If you had a bad experience or safety concern about your Mystery Bag, we encourage you to contact us immediately. Please let us know if you noticed any hygiene issues or if you found any food to be inedible. Our team will investigate the issue and take the appropriate steps to ensure the safety of the customers. Your feedback is valuable to us, and we appreciate your help in maintaining our high standards of quality and safety.

To delete your account with Perfectly Good, simply visit the "Settings" section of your account. Within "Settings", you'll find an option to delete your account. Click on that option and follow the prompts to complete the process. Thank you for being a part of our mission to save perfectly good food. We hope to see you back again.

Joining Perfectly Good is easy! All you need to do is download our app from the App Store or Google Play and hit the store sign-up button. From there, simply follow the prompts to start selling your products. We welcome all types of food and beverage products that meet our quality standards. Join us today, start making money from your surplus end of day produce and start reaching more customers in your community.

You can encourage others to join Perfectly Good by referring them to the app. Additionally, you can follow and share our social media pages on Facebook, Instagram, and other social media platforms. By spreading the word about Perfectly Good, you can help others discover the benefits, including increased profits from surplus foods, a commitment to reducing food waste and can help us make a bigger impact in your community. Thank you for your support!